Shipping & Returns

Return Policy

You can return most new, unopened items within 8 days of delivery for a full refund.
We will also pay return shipping costs if the return is due to our error (you received a wrong or defective item, etc.).

You can expect your refund within four weeks of handing over your package to the return shipper, but in many cases you will receive your refund sooner.
This period includes the transit time we need to receive your return from the shipper (5 to 10 business days),

the time it will take us to process your return once we receive it (3 to 5 business days), and the time it will take for your bank to process our refund request (5 to 10 business days).

If you would like to return an item, simply log in to your account, view the order using the 'Complete order' link under the My Account menu and click the Return Item (s) button.
We will notify you of your refund via email once we have received and processed the returned item.

To send

We can ship to almost any address in the world.
Please note that some products have restrictions and some products cannot be shipped to international destinations.

When you place an order, we estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Depending on the carrier you choose, shipping date estimates may be displayed on the shipping quote page.

Please also note that the shipping charge for many items we sell are based on weight.
The weight of such an item can be found on the detail page. To reflect the policies of the shipping companies used by us, all weights are rounded up to the next full kg.

Personalized products

Please bear in mind that personalized products can not be returned.
Reselling of personalized products is not possible.

If the fault lies with us, we make the product again if it is our fault, of course.